At CRäKN, we know there will undoubtedly be questions you have about our products. That is why we created this page, to be your one stop shop for any common inquiries that need answers. If there is an entry that you think is missing from this page, feel free to contact us and let us know. We'd love to add it to the list below.
How secure is my data?
We employ above average industry standards for security. Passwords are stored hashed in the database, not in plain text. All connections to and from our application are under SSL / HTTPs (that means really secure). We encrypt sensitive data such as social security numbers and documents and we log any and all access.
Can I get my historical data into the system?
Yes – you can. Each funeral home has their own unique situation and systems in place, so there isn’t one way to tell you how this works, but we’d love to talk to you about how we might do this for you. Can you imagine if we got your past 30 years of information into one place that is searchable? We can…We know because we have done it for one of our customers already.
Does this require yet another place to enter information?
No – even if you are using case management software today. You are “entering” contact information on pink message cards or writing on a whiteboard today. The challenge with those tools is that they aren’t recorded, searchable or viewable by the staff from anywhere, at anytime. Some of our customers choose to integrate with other systems, so in that case, you’ll eliminate multiple data entry points - YEAH!
How does training work?
If you’ve ever used Facebook, bought anything online or used a smartphone, you’ll be able to use CRäKN effectively. However, we also know that you may not want to roll this out to your staff without training. So, we have options that best suit you and your team: online, self-help or in person. Also, as we roll out new features, we’ll send you updates and provide guidance when you log into the software after the updates are made. Easy, huh?
What about support when I have a question?
We take phone calls, but for an even faster response, we have embedded an online “chat” capability into the software. So when you are in the software and have a question, just click. If for some reason we’re on a coffee break, you can type your question and we’ll get right back to you.
How long does it take to get started?
We’ll answer that with a question: When do you want to get started? We’re here to help you get set up and your team started as soon as you’d like. How about tomorrow?
If I use a call answering service, can it integrate with CRäKN? Does it cost more?
No, it doesn’t cost more to integrate your call answering service with CRäKN. Not only can your service provider enter contacts as they take calls, but your event data can be shared with them. In turn, they can accurately (and quickly) answer questions that they often get from your families. This “two way” communication helps both systems stay up-to-date with the latest, most accurate information. Life just got easier for everyone.
Do I need to purchase servers and/or hire outside tech contractors to use CRäKN?
No. There are no hidden costs or specialized services needed for CRäKN. Because CRäKN is a cloud-based solution, you have “always on” access to your information, without having to purchase any on-premise servers or equipment.
Does CRäKN work on Apple devices?
Yes - you can use CRäKN with any device, tablet or computer. And, yes, you can securely access it from any modern browser that has access to the internet. (That includes both Apple’s Operating System and Windows Operating System.)
Do I have to install software on my computer?
No, CRäKN is a cloud-based solution, meaning you can access all your information anywhere, anytime, without having to download any software. This allows you to stay secure, remain flexible, and easily use and collaborate with CRäKN across all your devices and throughout your entire service team.
Do we pay additional fees for seat licenses (or for additional licenses per person)?
No, you do not pay “per-seat” or based on the number of users. Said another way, anyone from your funeral home can use CRäKN and you won’t be charged more!
Still Got Questions?
Request a demo or contact us to see how CRäKN can help improve your business and take it to the next level!